Thefts and frauds in casino Player’s Clubs continue to make the news. Losses in amounts of $100,000 or more are not uncommon. These frauds often continue for up to two years before they are detected. The longer they exist, the more they cost! As we’ve discussed in the past these clubs bear our strict attention.
However, watching these clubs is not as easy as we’d like. Placing cameras to watch employees in the club doesn’t provide us the information we really need. The crimes that are taking place are usually done through the club’s computer terminals meaning to catch them you must use a computer also!
Almost without exception some type of alert or report is generated when a club employee manipulates the system to obtain points, cash, comps or prizes fraudulently. The primary reason many of these frauds are not detected quickly is because our personnel assigned to protect this vital area are not trained in the appropriate means to do so.
There are techniques that can be used by a proactive surveillance team (or loss prevention team) to detect the scams and frauds that are being used today by internal fraudsters. In most cases I’ve seen the scam could have been caught the first time it was attempted. When your team can detect these illicit activities, you will prevent the loss of tens of thousands of dollars and your property’s reputation.
One of the most important things you must do is to daily review the clubs transaction activities and reports. Reviewing this critical information regularly will increase your ability to detect an existing or potential scam.
Contact me at info@djbosspi.com if you have any questions.
